We hope you love your items and that they are received in the best condition. However, if you would like to make a return, please get in touch. We’re afraid we cannot cover the costs of returns.
We advise using a tracked service and ask that items are repackaged as they were received, using the same packaging. Please ensure each piece is individually wrapped and there is sufficient padding around the edge of the box.
Unfortunately, if they are not packaged sufficiently and become damaged during transit, we will be unable to refund those items.
We will process your refund as soon as we receive delivery of the items to be returned. This can take up to 7 working days to clear.
Please contact us within: 14 days of delivery
Send items back within: 30 days of delivery, in the original packaging if possible.
For any queries, please email us at ange@poesyceramics.com